Frequently Asked Questions

  • What is this about?

    Ocwen has established a voluntary claim process to provide payments ranging from $300 t0 $3,000 per loan to certain borrowers who may have received letters from Ocwen that contained an incorrect date.

  • Who is included?

    An eligible borrower:

    1. First, may have received an incorrectly dated letter between January 1, 2012 and December 31, 2014 that contained deadline(s) for borrower action, and
    2. Second, was subsequently referred to foreclosure during the January 1, 2012 to December 31, 2014 review period.

  • Is this legitimate?

    This is a legitimate program. There are no fees or charges to participate. This compensation program is providing payments to borrowers who may have been negatively affected by a misdated letter.

  • What is Epiq Systems?

    Epiq Systems is a third party payment administrator retained to issue payments and provide assistance to eligible borrowers. For more information about Epiq, you may visit www.EpiqSystems.com. All of Epiq’s costs for the Ocwen Misdated Letter Claims Program are paid separately by Ocwen. Borrowers are never charged either directly or indirectly for Epiq services as part of the Ocwen Misdated Letter Claims Program.

  • Is this check a loan?

    This payment is not a loan. You are not required to repay this amount, and it will not be added to your balance if you have a loan with Ocwen.

    Ocwen has established this program to provide payments ranging from $300 t0 $3,000 per loan to certain borrowers who may have received certain letters from Ocwen that contained an incorrect date.

  • What rights will I give up if I cash the check?

    You are not waiving any current or future legal claims against Ocwen by cashing the check. You are free to pursue or continue to pursue individual claims against Ocwen whether or not you cash the check.

  • Can I stop making payments on my loan?

    No. Participating in this claim program does not change the status or terms of your loan, including your obligations related to payment. Submitting a claim will not affect, stop, or delay a foreclosure sale date. Participating in this claim program will not affect any effort you are making to prevent a foreclosure sale, modify your loan or otherwise address a default situation.

  • How was my payment amount calculated?

    The amount of money you received depends on what type of letter you received, whether your loan was referred to foreclosure between 2012 and 2014, what stage of foreclosure proceeding was reached and what loss mitigation options you were offered, if any. Generally, borrowers who advanced to later stages of foreclosure or whose homes were ultimately sold through foreclosure were eligible for higher payments, although there were exceptions.

  • Can I Dispute my payment amount?

    Payment amounts are final and there is no process to appeal the payment. You are not waiving any current or future legal claims against Ocwen by cashing the check. You are free to pursue or continue to pursue individual claims against Ocwen whether or not you cash the check.

  • Have taxes been removed from the payment amount?

    Unless the payment is subject to withholding, we have not removed taxes from the payment amount. If you are subject to withholding, we notified you in advance prior to mailing your payment. If we withheld taxes from your payment, we sent you a separate withholding notice with an explanation of the amounts we withheld.

    If we did not withhold taxes, your entire payment may be subject to taxation as income. At tax time, we will report necessary amounts to the Internal Revenue Service and mail you the appropriate tax form or forms. We cannot provide any advice on your specific tax situation, and neither can Ocwen.

  • Will my payment be reported to the IRS?

    Your entire payment may be subject to taxation as income. At tax time, the payment administrator will report necessary amounts to the Internal Revenue Service and mail you the appropriate tax form or forms. The payment administrator nor Ocwen can provide any advice on your specific tax situation.

    Tax reporting of payment components complies with tax regulations. If you do not want the payment reported to the Internal Revenue Service, you have the option to reject the payment. This is called “disclaiming” the payment. Whether or not you cash the check, we may be required to report the payment to the IRS. The only way to ensure that the payment is not reported is to (1) not cash the check, and (2) complete the payment disclaimer process.

    Tax reporting is for the year the payment was issued, even if the compensation was calculated based on activity from prior tax years. It does not matter when you cash the check. For example, if the payment is issued in 2016, then we will report any necessary amounts to the Internal Revenue Service on 2016 tax forms mailed in early 2017.

  • How can I request my check be reissued?

    To have your check reissued, please call 1- 877-919-9184 or email info@OcwenMisdatedLetterClaims.com. If you need to update your address or name before the check is reissued, make sure you provide all necessary documentation.

    If the check has been torn or damaged and cannot be cashed, mail the damaged check back to us with a note requesting a replacement check. Once we receive the damaged check with your request, it will take about 30 days to mail you a replacement check.

    Ocwen Misdated Letter Claims
    PO Box 4349
    Portland, OR 97208-4349

  • How can I update my address?

    Please mail or email proof of your address such as a copy of a driver’s license, bank statement or utility bill. Please send scans or copies, not your original documents. You can email the information to info@OcwenMisdatedLetterClaims.com or mail to:

    Ocwen Misdated Letter Claims
    PO Box 4349
    Portland, OR 97208-4349


Questions? Call 1-877-919-9184 or email info@OcwenMisdatedLetterClaims.com